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Messaging

WhatsApp Business API

WhatsApp notifications and checkout via official providers

ShopTopia integrates with WhatsApp Business API via authorized providers (Fonnte in Indonesia). Used for OTP, new-order notifications, and shipping status updates to customers.

Open website fonnte.com

Capabilities

What you can do

  • Automatic OTP login for sellers.
  • New-order notifications to the seller's number in <5 seconds.
  • 24/7 auto-reply templates for after-hours.
  • Restock broadcasts with default frequency cap of 2× per customer per month.

Setup

How to enable it

  1. Auto-active when you sign up with your WhatsApp number.
  2. For high-volume broadcasts (>500/month), upgrade to Pro.
  3. For your own official WA Business API, contact us for routing.

Cost

What to know about cost

OTPs and basic notifications are free. Broadcasts are included in subscription (Pro: 500 customers/broadcast, Business: 5,000).

FAQ

Questions about this integration

  • Free WA Business requires manually adding numbers for broadcasts. WA Business API via ShopTopia uses auto segmentation from order history.

  • Nothing, the regular WhatsApp already on their phone. No special app needed.

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