Solutions · Order dashboard
Every incoming order, none missed.
Every order, from WhatsApp or online checkout, lands in one dashboard. Real-time payment status, WhatsApp pings for each new order, and quick filters for daily fulfillment.
The problem
Orders scattered between WA, marketplaces, and email are expensive, not from fees, but from oversight.
A single missed order per week for a mid-size store means a lost customer, a refund, or a bad review. Most of the time it’s because status lives in multiple channels with no single source of truth.
A dashboard that consolidates all orders, paid, pending, shipped, on one screen fixes this with zero extra process.
How it works
Four core dashboard features
Real-time WA notifications
New order = WhatsApp ping to you within <5 seconds. No dashboard refresh needed.
Auto payment status
Xendit webhooks set PAID/EXPIRED status. You see the latest state the moment you open the dashboard.
Filter by status & date
Show only PAID-today for fulfillment. Or PENDING > 24h for follow-up.
Update fulfillment status
Mark "Packing" → "Shipped" → "Done". Customers get automatic WA updates at each step.
Features
What makes the dashboard work
Single source of truth
WA orders and online checkout orders live in the same list. No duplicates, nothing missed.
Export for accounting
CSV export per date range, columns ready to import into your bookkeeping or share with your accountant.
Order notes
Internal notes only you and your staff see. e.g. "Customer wants Monday delivery" or "Repeat buyer, add a sticker bonus".
Staff accounts (Business)
Your fulfillment team can log in with limited access, update status but not view financial reports.
FAQ
Order dashboard questions
Yes if you enable auto-notifications. Customers get a short WA: "Your order is packing / shipped / delivered". Template is customizable.
Yes. Filters: status, payment method (QRIS/VA/WA), courier (with shipping integration), and date range.
ShopTopia does not auto-pull marketplace orders, they stay in each marketplace’s own dashboard. What lives here are your ShopTopia orders.
Refunds happen in Xendit. The webhook auto-updates the order to "REFUNDED" in ShopTopia. No double manual update.
Run your own store,win back repeat orders from the marketplaces.
Live today, not next weekWhatsApp support included