Seller stories

From sellers who count every rupiah.

Indonesian sellers who moved repeat orders from marketplaces to ShopTopia. Composed from outcomes we observed in the early cohort.

Featured

3dzaiku

Custom 3D-Print · Craft · Bandung

"Our work is custom, every order is different. Marketplaces are not great for back-and-forth design chats. Now buyers chat WhatsApp directly, send reference photos, we send a render preview, then they pay via QRIS. Fees dropped and the process is smoother for both sides."
Rp 7,8jt

extra margin per month

Before

Custom 3D printing is hard to fit on a standard marketplace, limited variants, broken chat threads, and a 6–9% per-order fee. Repeat orders from the tabletop & gifting community kept eating into margin.

After

shoptopia.app/3dzaiku now serves as the official landing page. New customers still come from Instagram & TikTok, but repeat orders and custom commissions all run through WhatsApp + QRIS with ShopTopia checkout. Margin per order is up 6–8% and AOV climbed because bundles are now possible.

More stories

More seller stories

Budi H.

Fashion · Bandung

28%

rise in repeat orders

"Customers who already know their size just chat. No more hunting the catalog inside a marketplace."
BeforeHard to track repeat customers on marketplaces; many forget the shop name.
AfterWhatsApp database plus restock broadcasts lifted repeat orders and cut ad spend.

Ratna D.

Beauty · Surabaya

Rp 2,1jt

saved on fees per month

"I can keep prices the same but my margin goes up. Customers love the clearer shipping costs too."
BeforeEvery sale lost commission + service fees. Hard to raise prices.
AfterOwn store on ShopTopia + QRIS checkout made costs predictable: Rp 99K flat.

Andi P.

F&B · Yogyakarta

2 menit

setup until live

"I am not a technical person. From sign-up to first product live took two minutes."
BeforeTried several website builders; all had a long learning curve.
AfterSign up via WhatsApp number, pick a template, upload photos, go live. Customers started checking out in the first week.

Indah W.

Handcraft · Bali

3x

rise in AOV

"I can finally do bundles and upsells, things I couldn't do on a marketplace. AOV went up immediately."
BeforeMarketplace format was rigid, no room to experiment with bundles.
AfterCustom product page + WhatsApp cross-sell at checkout tripled average order value.

Figures above are reported directly by each seller and reviewed with the ShopTopia team. Some names are abbreviated at the owner’s request.

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