Solutions · WhatsApp checkout
Checkout where your customers already are.
Indonesian customers live in WhatsApp. ShopTopia checkout happens right inside chat, no redirects, no new app, no signup friction.
The problem
Standard web checkout loses customers at every extra click.
Indonesian conversion data shows the biggest drop-off happens at "create account" and "pick payment method". For buyers used to transfers or QRIS, a long web flow feels more complex than a WhatsApp chat.
WhatsApp checkout fits the communication habit that already exists. Customers chat, negotiate, confirm, pay, all in one thread.
How it works
Four steps from product to PAID
Customer picks products
On the storefront, the customer adds products to cart as usual.
Click checkout → WhatsApp
The checkout button opens WhatsApp with a prefilled message of items and total.
You reply with a payment link
Reply with a QRIS/VA link generated by Xendit, or manual transfer instructions.
Auto-marked PAID
Xendit webhook flips the order status to PAID. You move on to packing.
Features
What makes this flow work
Auto-structured message
No more generic customer DMs. Product list, variant, quantity, and total, formatted and ready to reply.
Optional 24/7 auto-reply
Enable response templates for after-hours. Customers still feel acknowledged.
Payment link in chat
Generate QRIS/VA links from the dashboard and paste into chat. Customers pay without leaving WhatsApp.
Synced to dashboard
Every WA order is logged in the dashboard for tracking and reporting. No orders lost in chat.
FAQ
WhatsApp checkout questions
You keep using WhatsApp Business, ShopTopia complements it. Your storefront makes products look professional, and the ShopTopia dashboard keeps WA orders organized away from personal chat.
Your storefront also offers standard web checkout via Xendit. Buyers choose: WhatsApp (easy, manual) or web (automatic, fast).
No. Auto-reply sends confirmation and payment info automatically. You follow up during business hours. Customers never wait for acknowledgment.
Yes. ShopTopia integrates with authorized WA Business API providers like Fonnte. For high volume (>1,000 chats/day) contact us for a custom setup.
Run your own store,win back repeat orders from the marketplaces.
Live today, not next weekWhatsApp support included