Back to Help Center

In category: Payments & checkout

Refunding an order that has been paid

Refunds are issued straight from your Xendit dashboard, not from ShopTopia. Once Xendit processes the refund, the order status in ShopTopia updates automatically via webhook.

Refund steps

  1. Open Xendit, find the transaction matching the ShopTopia order’s invoice ID.
  2. Click "Refund", choose full or partial.
  3. Wait for Xendit confirmation (usually instant for e-wallets, H+1 for bank VAs).

Still stuck?

Chat the ShopTopia team on WhatsApp. Average reply within 1 hour during business hours.

Chat on WhatsAppOpen /contact

Other topics in this category

Run your own store,win back repeat orders from the marketplaces.

First store free foreverNo credit cardCancel anytime
Start your free store

Live today, not next weekWhatsApp support included